Microsoft Dynamics 365 Customer Service

Allow your customers to shine

Deepen your customer relationships and increase customer satisfaction through first-class service. 

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Treat your customers with the attention they deserve

With Dynamics 365 Customer Service you can:

  • Create self-service portals and target group-specific communities 
  • Increase brand loyalty and improve customer relations
  • Request and evaluate customer satisfaction within the system
  • Process service requests faster and more effectively
  • Make strategic decisions using the integrated knowledge database
  • Handle standard processes using chatbots

Service Qualities

Service process management

Integrations

Analytics and dashboards

Service process management

Support with handling service processes.

  • 360° customer view with all relevant service requests.
  • Process-controlled service request processing.
  • Integration of different departments in the service process.
  • Integration of customer self-service portal.
  • Activity and contact management.
  • Knowledge base for customer service personnel.
  • Integration of chatbots for the handling of standard processes.
  • LinkedIn integration.

Integrations

Perfect integration with your existing system landscape.

  • Customer-specific extensions and adjustments.
  • Office 365 integration.
  • Microsoft Teams and CTI integration.
  • Workflow management.
  • Integration of Microsoft technologies such as Dynamics Portals, PowerApps, Flow, Common Data Model, Azure.

Analytics and dashboards

Intuitive data analysis and information at a glance.

  • Analysis and reporting of key figures with drill-down options.
  • Integration of PowerBI for analysis of different data sources.
  • Flexible visualisation options in charts, tables, diagrams etc.
  • Geo-visualisations of customer data.
Dynamics 365 Customer service
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Microsoft Dynamics 365 platform has really boosted our customer care operations and changed the way we identify, collect, store and communicate important aspects of our everyday processes.

Vladan Bukušić, Customer Relations Manager
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The highlights were the ability to quickly implement the solution, adapt it the specific requirements of the business process and integrate it with internal and external systems, such as GPS and mobile messaging.

Janez Leskovec, Head of Warranty and Extended Warranty Department
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The implemented D365 CRM solution from BE-terna helps us to better serve our customers. Customers, products as well as employees are networked, future potentials can be recognized and put into practice.

Patrick Haacke, Chief Sales Officer
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We chose BE-terna and Microsoft because the Microsoft D365 solution gives us the opportunity to optimise both processes and communication via one single platform.

Rogier Wesling, Managing Director/Chief Digital Officer
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