Retail and Commerce Industry

ERP software for retail businesses
End-to-end solutions

BE-terna excels in Microsoft-based retail business software adapted to your company’s specific needs. We have developed a holistic approach that integrates ERP core functionalities, preconfigured and customized retail process chains, and tailor-made tools that impress down to the last detail. Whether you are a 300-store operation, a wholesaler, or an online retailer, you get a smooth and transparent end-to-end retail solution. 

Talk to an expert

Retail industry challenges to be solved

Basically, you want to integrate and digitalize the various business functions in your company to streamline retail operations, enhance the customer experience, and drive business growth through data-driven insights and efficient supply chain management. 

  • Are you prepared for the demands of tomorrow? If not, you need a retail solution that gives you insight across your entire business in real-time. Automation and digitalization of the entire end-to-end process are key for providing fast access to all data and forecasting. 
  • Are your operating costs too high and revenue too low? If yes, you can reduce costs through higher process efficiency and maximize your revenue by implementing a multi-channel marketing and sales strategy.
  • Does it seem difficult and complex to scale your business? If yes, you need cloud capabilities to easily scale your retail business as it grows while minimizing operational complexities. Cloud ERP enables you to both upscale and downscale effortlessly, so you can adjust to an ever-changing environment.
  • Do you lack the ability to make true data-driven decisions? If yes, you need fast access to your vast amounts of data. With solid analytics tools and smart reporting, backed by AI and machine learning, you can turn your data into actionable insights and make responsible decisions. 
  • Would you like to increase customer loyalty and satisfaction? If yes, you need to manage customer data, track purchase history, and personalize marketing and sales efforts. AI and machine learning can help you optimize customer data analysis. 

Modules and functionalities

Quick overview of Retail ERP functionality
​

CONSUMER FACING

Planning & Procurement

Merchandising & Distribution

Marketing

Sales operations

Fulfill, Service & Financials

Consumer Facing

You create a smooth customer journey by integrating online and offline sales channels. You get a unified 360-degree customer view for more personalized marketing and tailored customer experiences. Moreover, you can easily build loyalty programs to increase repeat business. 

  • Marketing Campaigns
  • Loyalty Programs
  • Website
  • Mobile/App
  • Customer Service

Planning & Procurement

Back-office processes

You manage your inventory more effectively through insights into demand forecasting, inventory levels, and order recommendations. Moreover, you collaborate with your suppliers and optimize procurement processes, and you analyze historical data and trends to better plan for fluctuations and changing.

  • Business Analytics
  • Trend Analysis
  • Demand Forecasting
  • Merchandise Planning
  • Vendor Management
  • Accounts Payable

Merchandising & Distribution

Back-office processes

You create and manage product assortments based on customer preferences. You allow for dynamic pricing and promotion to run targeted promotions. Further, you optimize supply chain operations to ensure efficient distribution of products to stores and customers. 

  • Warehouse Management
  • Inventory transfers
  • Cross Docking
  • Replenishment
  • PIM
  • Catalog Management
  • Assortment Management

Marketing

Back-office processes

You segment your customer base based on various criteria, such as purchase history, demographics, and behavior, which allows for more targeted and personalized marketing campaigns. Moreover, you create and manage marketing and loyalty campaigns, all from within the ERP system. 

  • Customer Segmentation
  • Targeting
  • Customer Profiling
  • Pricing and Promotions
  • Discount Offers
  • Loyalty Programs

Sales operations

Back-office processes

You manage omnichannel sales by integrating physical stores, e-commerce, and mobile sales channels, providing a seamless shopping experience for customers. You also efficiently manage inventory across all channels, reducing overstock and stockouts while improving overall inventory visibility.

  • POS Solution
  • Call Center
  • Sales Pipeline
  • Payment Processing
  • Store Operations
  • Workforce Management

Fulfill, service & financials

Back-office processes

You manage orders and fulfillment efficiently by optimizing order routing, allocation, and delivery options. You also manage customer inquiries, complaints, and support requests, which improves the overall customer service experience. Further, you manage all the financials and get a comprehensive view of the health of your business. 

  • Shipping
  • Order Management
  • Field Service & Repairs
  • Invoicing & Billing
  • General Ledger
WHY CHOOSE US?

BE-terna is a dedicated retail ERP specialist

The retail industry is one of our top specialties, and we have helped many retailers – small and large - through the years with our industry-made ERP solutions. We guarantee you a smooth and transparent end-to-end retail solution. We have many years of experience in building various retail ERP, retail CRM, and retail project management solutions on top of Microsoft Dynamics 365. 


  • You get one single point of contact and responsibility, invoicing, project management, service, and support. 
  • You get a cloud-based retail solution that matches your exact needs and offers all features, including inventory management, order processing, point of sale (POS) integration, and customer relationship management (CRM). 
  • You get a digital, automated retail solution that gives insight across your entire business in real-time. 
  • You get a retail solution that helps you reduce costs and increase revenue through a strong marketing and sales strategy. 
  • You get a retail solution that helps you scale your business as well as downscale if circumstances change.
  • You get a retail solution backed by AI and machine learning, so you can turn data into insights and make wise decisions. 

Not sure how to kick-start your digital transformation?

We offer you a benefit-oriented approach to strategising, planning and implementing your digital transformation strategy, powered by the Microsoft Catalyst method.

Read more

Our industry solution for the fashion sector

This is where the threads come together: find out how our industry solution, designed specifically for the fashion sector, can help you grow your business.
Read more
Powerful apps and add-ons

Find the perfect additions to your retail solution

Extend the functional scope of our industry solutions even further with our optimally aligned apps and add-ons