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4 min read • Feb 17, 2025
Microsoft has announced Release Wave 1 2025 for Dynamics 365 and the Microsoft Power Platform. The new features will roll out between April and September 2025, bringing significant improvements for businesses using Microsoft Dynamics 365 ERP and CRM.
If you're looking for an experienced Microsoft partner to help you make the most of these updates, now is the time to act. As a trusted implementation partner for Microsoft ERP, BE-terna provides tailored solutions to seamlessly integrate the latest functionalities into your existing processes.
Businesses aiming to make their sales strategy more data-driven will benefit from AI-powered analytics, which provide more accurate forecasts and improve decision-making.
Enhanced case and knowledge management, combined with AI-powered routing, makes Dynamics 365 Customer Service significantly more efficient. Customer inquiries are automatically assigned, reducing response times and optimizing service operations.
Additionally, advanced Copilot features support service agents and supervisors by quickly providing relevant information and automating routine tasks.
New self-service and AI-powered features in Dynamics 365 Contact Center enable faster and more automated processing of customer inquiries. The combination of Copilot and agent-assisted functions allows for more accurate interpretation and routing of requests.
For businesses with high customer volumes, these enhancements provide an efficient way to optimize support processes and manage resources more effectively.
The latest version of Dynamics 365 Field Service significantly improves daily operations for service teams. Automated inspections, better scheduling, and seamless integration with Microsoft Teams and Outlook enable faster and more precise issue resolution.
Companies benefit from increased efficiency and better coordination between dispatchers, technicians, and service staff—ultimately boosting customer satisfaction.
New features in Dynamics 365 finance and supply chain management reduce manual efforts through automated account and bank reconciliations. Meanwhile, AI-driven analytics improve demand forecasting and resource management.
Additional compliance and tax management tools help businesses meet regulatory requirements and provide greater transparency in financial and logistics operations.
Power Automate also gains new capabilities, further simplifying workflow customization and reducing the workload for IT teams.
he new features in Microsoft Dynamics 365 Release Wave 1 2025 offer crucial advantages for businesses looking to streamline operations and boost productivity.
Christian Rothner, Business Development Manager at BE-terna, summarizes:
“With the latest AI and automation features, businesses can optimize their processes like never before. However, to fully leverage these benefits, a strategic integration is essential. That’s where we come in—guiding our customers from strategy and implementation to ongoing optimization, ensuring they get the most out of Dynamics 365.”
The new functionalities will be rolled out between April and September 2025. Businesses that prepare early can optimize their digital processes and gain a competitive edge.
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