Enhancing Sales and Customer Service: News from the 2024 Microsoft Dynamics Release Wave 2

Would you rather read over 300 release pages or watch this 30-minute webinar?

Time is money, and the new release features are designed to help you earn and save even more. Watch this webinar to explore new functionalities that streamline processes, enhance productivity, and offer deeper insights into your customer interactions.

Key highlights:

• AI-Powered Opportunity Management: Prioritize opportunities with AI recommendations and understand the criteria behind each suggestion.
• Enhanced Email Assistance: Draft emails effortlessly with Copilot directly within Dynamics 365.
• Accelerated Deal Closure: Leverage AI-generated insights from emails to keep track of important communications and close deals faster.
  
• Time Tracking for Cases: Automatically track and manually input time spent on cases for accurate billing and reporting.
  
• Proactive Prompts and Insights: Receive contextual prompts and notifications to streamline your customer service processes.

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What is Dynamics 365 Customer Engagement?

Dynamics 365 Customer Engagement is a term often used to describe an entire customer relationship management solution that helps companies improve their sales, marketing, customer service and field service efforts. In Dynamics 365 solutions, these areas are typically modular, allowing you to choose all four or just some, based on your current needs.

Dynamics 365 Sales continues to be the market-leading sales tool, empowering organizations to sell more by understanding their customers and the way they prefer to buy—powered by data, intelligence, and experiences that people love!

Dynamics 365 Customer Service can transform contact centers by providing intelligent omnichannel routing across various channels, with integrated first-party voice and chat solutions, and much more.