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Gartner® Report: Transform Your CRM with 5 Essential Steps
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BE-terna CRM for banking, powered by Microsoft Dynamics 365 CRM technology, helps you deliver more relevant customer experiences, uncover sales opportunities faster, and solve issues before they escalate. By connecting marketing, sales, and customer care, you gain a 360° view of your customers—enabling tailored offers and better outcomes.
Today’s customers expect banks to understand their needs, provide personalized service, and deliver a smooth, engaging experience—every time. BE-terna CRM for banking, powered by Microsoft Dynamics 365, helps you do exactly that.
A comprehensive and streamlined overview of every relevant customer detail—at a glance.
Visual customer product portfolio
Virtual personal assistant
Engage at the right time, in the right way—with the right insights.
Sales force automation- Streamline your sales process with intelligent tools and guided actions
Pipeline management- Build, track, and nurture leads throughout their entire lifecycle
Goal management- track and evaluate performance based on structured targets and services
Sales insights- use intelligent insights to prioritize, personalize, and perform
Productivity tools- empower your sales teams with connected tools and mobile flexibility.
Improve your customer service and build long-term customer loyalty
Ensure GDPR compliance
The banking industry is in a digital arms race—and expectations are high. Today’s customers want their banks to interact with the ease and personalization of leading tech brands. That’s why digital engagement is no longer optional. It’s essential to delivering the seamless, connected experiences your customers expect.
CRM software is currently one of the fastest-growing types of business software. Being customer-centric is the new way to run your business and CRM tool will play the most crucial part in that. However, with so many solutions on the market, deciding which one is the best CRM for you can be difficult.