Microsoft Dynamics 365 Customer Service

Tillad dine kunder at skinne

Uddyb dine kunderelationer og øg kundetilfredsheden gennem service fra øverste hylde.

Tal med en ekspert

Webinars

15
jan

Webinar

Skab grobund for compliance med NIS2 Acceleratoren

Behandl dine kunder med den opmærksomhed, de fortjener

Med Dynamics 365 Customer Service kan du:

Oprette selvbetjeningsportaler og målgruppespecifikke fællesskaber
Øge brandloyaliteten og forbedre kunderelationerne
Anmode om og evaluer kundetilfredshed i systemet
Behandle serviceanmodninger hurtigere og mere effektivt
Træffe strategiske beslutninger ved hjælp af den integrerede videndatabase
Håndtere standardprocesser ved hjælp af chatbots

Dynamics 365 Customer service

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Administration af serviceprocesser

Support til håndtering af serviceprocesser.

360° kundeoverblik med alle relevante serviceanmodninger.
Processtyret behandling af serviceanmodninger.
Integration af forskellige afdelinger i serviceprocessen.
Integration af kundeselvbetjeningsportal.
Aktivitets- og kontaktstyring.
Vidensbase for kundeservicepersonale.
Integration af chatbots til håndtering af standardprocesser.
LinkedIn-integration.

Integrationer

Nøjagtig integration med dit eksisterende systemlandskab.

Kundespecifikke udvidelser og justeringer.
Office365 integration.
Skype- og CTI-integration.
Administration af arbejdsprocedure.
Integration af Microsoft-teknologier såsom Dynamics Portals, PowerApps, Flow, Common Data Model, Azure mm.

Analytics and dashboards

Intuitiv dataanalyse og information på et øjeblik.

Analyse og rapportering af nøgletal med drill-down optioner.
Integration af PowerBI til analyse af forskellige datakilder.
Fleksible visualiseringsmuligheder i form af kurver, tabeller, diagrammer og lignende.
Geovisualiseringer af kundedata.

Udforsk Dynamics 365 CRM-programmer

Vælg, hvad der passer dig bedst.

Fokuser på de vigtige leads

Forkort salgscyklusser, og kontroller din salgstragt

Dynamics 365 Sales

Produktive serviceoperationer i marken

Øg produktiviteten hos dine serviceteknikere i marken

Dynamics 365 Field Service

Markedsfør som en professionel

Levér det rigtige budskab på det rigtige tidspunkt til den rigtige målgruppe

Dynamics 365 Marketing

Relateret indhold

MK-Illumination relies on Microsoft and BE-terna for digitalisation in sales, marketing & project management

In order to best support the international cooperation in sales, marketing and project management, the company decided to implement the customer engagement solution of Microsoft Dynamics 365.

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Hauraton maintains customer relationship management with Microsoft Dynamics 365

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SIGA relies on both BE-terna and Microsoft

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Viden

Microsoft Dynamics 365 platform has really boosted our customer care operations and changed the way we identify, collect, store and communicate important aspects of our everyday processes.

Vladan Bukušić, Customer Relations Manager

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The highlights were the ability to quickly implement the solution, adapt it the specific requirements of the business process and integrate it with internal and external systems, such as GPS and mobile messaging.

Janez Leskovec, Head of Warranty and Extended Warranty Department

Læs hele historien

The implemented D365 CRM solution from BE-terna helps us to better serve our customers. Customers, products as well as employees are networked, future potentials can be recognized and put into practice.

Patrick Haacke, Chief Sales Officer

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We chose BE-terna and Microsoft because the Microsoft D365 solution gives us the opportunity to optimise both processes and communication via one single platform.

Rogier Wesling, Managing Director/Chief Digital Officer

Læs hele historien

Tillad dine kunder at skinne

Webinars

Skab grobund for compliance med NIS2 Acceleratoren

Behandl dine kunder med den opmærksomhed, de fortjener

Udforsk mulighederne

Servicekvaliteter

Administration af serviceprocesser

Integrationer

Analytics and dashboards

Udforsk Dynamics 365 CRM-programmer

Fokuser på de vigtige leads

Produktive serviceoperationer i marken

Markedsfør som en professionel

MK-Illumination relies on Microsoft and BE-terna for digitalisation in sales, marketing & project management

Hauraton maintains customer relationship management with Microsoft Dynamics 365

SIGA relies on both BE-terna and Microsoft

Microsoft Dynamics 365 platform has really boosted our customer care operations and changed the way we identify, collect, store and communicate important aspects of our everyday processes.

The highlights were the ability to quickly implement the solution, adapt it the specific requirements of the business process and integrate it with internal and external systems, such as GPS and mobile messaging.

The implemented D365 CRM solution from BE-terna helps us to better serve our customers. Customers, products as well as employees are networked, future potentials can be recognized and put into practice.

We chose BE-terna and Microsoft because the Microsoft D365 solution gives us the opportunity to optimise both processes and communication via one single platform.

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